Privacy Policy
Your privacy is important to Bwelo (“team”, “we” or “us”). Please read through the following before providing us with any of your personal data. This document explains Bwelo policies for the collection, use, and disclosure of personal information on bwelo.com. This privacy policy deals with personally-identifiable information (referred to as “data” below) that may be collected by this site. Your continued use of our website constitutes your acknowledgement and understanding of, and agreement with, our Terms and Conditions and this Privacy Policy.
What data do we collect?
We may request at times that you voluntarily supply us with personal information. Generally this information is requested when you want us to provide you with information. We may gather the following information about you when you use this website: Name Email address Company Job Title Marketing preferences IP address (a unique identifier for your computer or other device) Mobile device ID Information provided by you in relation to submitting a job application to us (this may include sensitive personal information e.g. ethnic origin)
Your personal data is collected when you:
Visit our website with a cookies-enabled browser [or (if applicable) register a user account with our website]; request services from us such as subscribing to our newsletter subscription or mailing lists for post or phone updates; fill in any forms on our website; submit a merchant application, submit a CV, job application, or any comment, question or feedback to us, or contact or correspond with us in any way; and avail of services through our website.
How do we use it?
We will use your personal information in the following ways:
Providing services to you:
Your personal information will be utilized to facilitate and oversee your online booking. Additionally, we will offer you relevant products and services in collaboration with affiliates, business partners, and third parties.
Meeting obligations:
This entails handling insurance claims and payments pertaining to applicable policies, processing commissions for partners, seeking compensation for losses caused by service partners, and recovering payments made, among other related tasks.
Account management:
Upon creating a Bwelo.com account, the information you provide will be used to manage your account and provide you with practical features. Through your account, you can perform various operations such as managing bookings, adjusting personal settings, adding frequently used passenger information, reviewing past bookings, evaluating orders, and managing payments.
Addressing your inquiries and requests:
We offer multilingual customer service to assist you whenever you require support.
Marketing activities:
If you have a Bwelo.com account, your personal information may be used for marketing purposes, including the dissemination of information and promotional activities regarding travel products or services that may be of interest to you.
Contacting you:
We will respond to and address your questions or requests, send booking-related messages (such as notifications about successfully submitted bookings or reminders to complete unfinished bookings), and may also send you questionnaires or invitations to provide feedback on our services.
Market research:
On occasion, we may invite you to participate in market research to gain a better understanding of your preferences regarding our products, services, and websites.
Enhancing service security and reliability:
We employ your personal information to detect and prevent fraud and illegal activities, as well as for risk assessment and security purposes. In the event of crashes or malfunctions, our app may send us error-reporting information to investigate and improve its stability for future releases.
Data analysis:
Your personal information may be used for analysis to gain insights into your location, preferences, and demographic information. It may also be combined with data obtained from other sources (including third parties) to develop our products, services, marketing plans, and overall service improvements.
Daily operations:
This encompasses various tasks such as booking management, customer verification, technical support, network maintenance, troubleshooting, internal administrative affairs, adherence to internal policies and procedures, and generation of internal reports.
How do we use your information for marketing?
We will only provide information to you that you have asked for via the website.
Cookies
Cookies are text files containing small amounts of information which we download onto your computer or device when you visit our website. We can recognize these cookies on subsequent visits, and they allow us to remember you. We may use information obtained from cookies or similar technology to give you better functionality and to help us improve the performance of BWELO.
Third Party Websites
Bwelo.com links to third party sites which we do not operate or endorse. These websites may use cookies and collect your personal information in accordance with their own privacy policies. This privacy policy does not apply to third party websites and we are not responsible for third party websites.
Security
We take reasonable precautions to protect your information and process it securely. Such measures include, but are not limited to passwords, firewalls, and other standardized industry practices. No method of transmission over the internet, or electronic storage, is 100% secure thus we cannot be held liable for any loss you may suffer for unauthorized access or loss of any data provided to our website. Nevertheless, we strive to protect the security of your information, and are constantly reviewing and enhancing our information security measures.
Amendments
We reserve the right, at our discretion, to revise this privacy policy at any time. The updated privacy policy will be posted on our website. You are encouraged to review this privacy policy from time to time. This privacy policy was last updated in May 2023.
Contacting Us
If you have any questions about this privacy policy, the practices of this site, or your activities with this site, you can contact us at bwelo.ph@gmail.com.